Tamra Ayurveda

At Tamra Ayurveda, we stand behind the quality and authenticity of our traditional remedies prepared using Dr. Mahavir Singh's time-tested methods since 1976. Due to the unique nature of Ayurvedic products and health safety considerations, our return policy is designed to protect both our customers and maintain product integrity.

Last Updated: September 6, 2025

Important Health & Safety Notice

For health and safety reasons, we have a limited return policy for Ayurvedic products. This protects our customers from contamination and ensures product integrity.

• Opened or used products cannot be returned
• Products must be in original, unopened condition
• All returns are subject to quality inspection
• Custom formulations are non-returnable

1Returnable Items

✅ We Accept Returns For:

•Products damaged during shipping
•Wrong items sent by mistake
•Manufacturing defects (rare)
•Expired products received
•Incomplete orders (missing items)
•Unopened sealed products within 7 days

❌ We Cannot Accept Returns For:

•Opened or partially used products
•Custom-made formulations
•Products used beyond trial period
•Change of mind after 7 days
•Products without original packaging
•Damaged due to misuse or improper storage

2Return Process & Timeline

Contact Us Within 7 Days

Email returns@tamraayurveda.com or call our customer care with your order number and reason for return.

Deadline: Must be initiated within 7 days of delivery

Return Authorization

We'll provide a Return Authorization Number (RAN) and return shipping label within 24 hours.

Required: Photos of damaged/wrong products may be requested

Package & Ship

Pack items in original packaging, include RAN, and ship using our prepaid label within 3 days.

Important: We cover return shipping for defective/wrong items only

Inspection & Processing

We inspect returned items within 2-3 business days and process refund/replacement accordingly.

Timeline: Refunds processed within 5-7 business days after approval

3Refund Methods & Timeline

Payment Method	Refund Process	Timeline
Credit/Debit Cards	Reversed to original card	5-7 Business Days
Net Banking	Bank transfer to original account	3-5 Business Days
Digital Wallets	Credited to wallet instantly	1-2 Business Days
Cash on Delivery	Bank transfer (account details required)	7-10 Business Days

Refund Amount: Full product cost + shipping charges (for defective/wrong items). Customer-initiated returns (change of mind) are subject to 10% restocking fee and customer bears return shipping cost.

4Exchange & Replacement Policy

Product Exchanges

•Same product, different packaging size
•Alternative product with similar benefits
•Exchange value must be within ±20% of original
•Subject to product availability

Free Replacements

•Damaged during shipping
•Manufacturing defects
•Wrong items sent
•Expired products (within 30 days of receipt)

Consultation Required: For product exchanges based on health needs or effectiveness concerns, we recommend consulting with our Ayurvedic experts to find the most suitable alternative formulation.

5Special Categories & Conditions

Custom Formulations

Personalized remedies prepared based on individual consultation with Dr. Mahavir Singh's traditional methods.

• Non-returnable due to personalized nature
• Replacement only if manufacturing error occurs
• Free consultation for adjustment if needed

Fresh & Perishable Products

Fresh herbal preparations, oils, and ghee-based medicines with shorter shelf life.

• Return window: 3 days only
• Must be stored as per instructions
• Temperature-sensitive items require immediate reporting

Bulk & Wholesale Orders

Large quantity orders for practitioners, clinics, or resellers.

• Special return terms apply (contact support)
• Quality inspection at our facility
• Partial returns may be acceptable

6Return Packaging Requirements

Proper Packaging Checklist:

✅ Must Include:

• Original product packaging/bottles
• Return Authorization Number (RAN)
• Original invoice or order confirmation
• Product information leaflets
• Any free samples or gifts included

📦 Packaging Tips:

• Use original shipping box if available
• Secure all items to prevent damage
• Include protective wrapping for glass containers
• Place RAN clearly visible inside box
• Use our prepaid return label

7Quality Assurance & Inspection

All returned products undergo thorough inspection to ensure they meet our return criteria:

Packaging Integrity

Verify seals, labels, and original condition

Product Quality

Check for contamination, damage, or tampering

Documentation

Verify return reason and authorization

Inspection Results: If returned items don't meet our criteria, they may be returned to you at your expense, or disposed of safely (for health reasons) with prior notification.

8Alternative Solutions

Before initiating a return, consider these alternative solutions that may better serve your needs:

🩺 Free Consultation

Speak with our Ayurvedic experts about product usage, dosage adjustments, or alternative recommendations suitable for your constitution.

🔄 Product Exchange

Exchange for a different product that may be more suitable for your specific health needs, based on expert guidance.

💳 Store Credit

Receive store credit (110% of product value) to try different products in our extensive Ayurvedic range.

📚 Usage Guidance

Detailed instructions on proper usage, storage, and complementary lifestyle practices to maximize product benefits.

9Return Support & Contact

Our dedicated returns team is here to help make the process as smooth as possible:

Returns Department

returns@tamraayurveda.com

Specialized in return processing

Customer Care

care@tamraayurveda.com

General support and guidance

WhatsApp Support

+91-XXXXX-XXXXX

Quick photo sharing for damage reports

Return Address

Tamra Ayurveda Returns

Bhagpat, Uttar Pradesh, India

Support Hours: Monday-Saturday, 9:00 AM - 7:00 PM IST | Response Time: Within 4 hours during business hours

Upholding Dr. Mahavir Singh's tradition of quality and customer care since 1976.

Return Policy