Return Policy

At Tamra Ayurveda, we stand behind the quality and authenticity of our traditional remedies prepared using Dr. Mahavir Singh's time-tested methods since 1976. Due to the unique nature of Ayurvedic products and health safety considerations, our return policy is designed to protect both our customers and maintain product integrity.

Last Updated: February 5, 2026

Important Health & Safety Notice

For health and safety reasons, we have a limited return policy for Ayurvedic products. This protects our customers from contamination and ensures product integrity.

Opened or used products cannot be returned
Products must be in original, unopened condition
All returns are subject to quality inspection
Custom formulations are non-returnable

1 Returnable Items

We Accept Returns For:

Products damaged during shipping
Wrong items sent by mistake
Manufacturing defects (rare)
Expired products received
Incomplete orders (missing items)
Unopened sealed products within 7 days

We Cannot Accept Returns For:

Opened or partially used products
Custom-made formulations
Products used beyond trial period
Change of mind after 7 days
Products without original packaging
Damaged due to misuse or improper storage

2 Return Process & Timeline

Contact Us Within 7 Days

Email returns@tamraayurveda.com or call our customer care with your order number and reason for return.

Deadline: Must be initiated within 7 days of delivery

Return Authorization

We'll provide a Return Authorization Number (RAN) and return shipping label within 24 hours.

Required: Photos of damaged/wrong products may be requested

Package & Ship

Pack items in original packaging, include RAN, and ship using our prepaid label within 3 days.

Important: We cover return shipping for defective/wrong items only

Inspection & Processing

We inspect returned items within 2-3 business days and process refund/replacement accordingly.

Timeline: Refunds processed within 5-7 business days after approval

3 Refund Methods & Timeline

Payment Method	Refund Process	Timeline
Credit/Debit Cards	Reversed to original card	5–7 Business Days
Net Banking	Bank transfer to original account	3–5 Business Days
Digital Wallets	Credited to wallet instantly	1–2 Business Days
Cash on Delivery	Bank transfer (account details required)	7–10 Business Days

Refund Amount: Full product cost + shipping charges (for defective/wrong items). Customer-initiated returns (change of mind) are subject to 10% restocking fee and customer bears return shipping cost.

4 Exchange & Replacement Policy

Product Exchanges

Same product, different packaging size
Alternative product with similar benefits
Exchange value must be within ±20% of original
Subject to product availability

Free Replacements

Damaged during shipping
Manufacturing defects
Wrong items sent
Expired products (within 30 days of receipt)

Consultation Required: For product exchanges based on health needs or effectiveness concerns, we recommend consulting with our Ayurvedic experts to find the most suitable alternative formulation.

5 Special Categories & Conditions

Custom Formulations

Personalized remedies prepared based on individual consultation with Dr. Mahavir Singh's traditional methods.

Non-returnable due to personalized nature
Replacement only if manufacturing error occurs
Free consultation for adjustment if needed

Fresh & Perishable Products

Fresh herbal preparations, oils, and ghee-based medicines with shorter shelf life.

Return window: 3 days only
Must be stored as per instructions
Temperature-sensitive items require immediate reporting

Bulk & Wholesale Orders

Large quantity orders for practitioners, clinics, or resellers.

Special return terms apply (contact support)
Quality inspection at our facility
Partial returns may be acceptable

6 Return Packaging Requirements

Proper Packaging Checklist:

✅ Must Include:

Original product packaging/bottles
Return Authorization Number (RAN)
Original invoice or order confirmation
Product information leaflets
Any free samples or gifts included

📦 Packaging Tips:

Use original shipping box if available
Secure all items to prevent damage
Include protective wrapping for glass containers
Place RAN clearly visible inside box
Use our prepaid return label

7 Quality Assurance & Inspection

All returned products undergo thorough inspection to ensure they meet our return criteria:

Packaging Integrity

Verify seals, labels, and original condition

Product Quality

Check for contamination, damage, or tampering

Documentation

Verify return reason and authorization

Inspection Results: If returned items don't meet our criteria, they may be returned to you at your expense, or disposed of safely (for health reasons) with prior notification.

8 Alternative Solutions

Before initiating a return, consider these alternative solutions that may better serve your needs:

🩺 Free Consultation

Speak with our Ayurvedic experts about product usage, dosage adjustments, or alternative recommendations suitable for your constitution.

🔄 Product Exchange

Exchange for a different product that may be more suitable for your specific health needs, based on expert guidance.

💳 Store Credit

Receive store credit (110% of product value) to try different products in our extensive Ayurvedic range.

📚 Usage Guidance

Detailed instructions on proper usage, storage, and complementary lifestyle practices to maximize product benefits.

9 Return Support & Contact

Our dedicated returns team is here to help make the process as smooth as possible:

Returns Department

Email: info@tamraayurveda.com

Specialized in return processing

Customer Care