Tamra Ayurveda

At Tamra Ayurveda, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services.

Last Updated: September 6, 2025

1Information We Collect

Personal Information You Provide:

•Name, email address, phone number
•Billing and shipping addresses
•Payment information (processed securely by our payment partners)
•Health-related information you voluntarily share for consultation purposes
•Communication preferences and feedback

Information Collected Automatically:

•IP address, browser type, and device information
•Pages visited and time spent on our website
•Cookies and similar tracking technologies
•Referral sources and search terms

2How We Use Your Information

We use your personal information for the following purposes:

•Order Processing: To fulfill your orders, process payments, and arrange shipping
•Customer Service: To respond to inquiries, provide support, and handle returns
•Product Recommendations: To suggest Ayurvedic products suitable for your wellness needs
•Communication: To send order updates, health tips, and promotional offers (with consent)
•Website Improvement: To analyze usage patterns and enhance user experience
•Legal Compliance: To comply with applicable laws and regulations

3Health Information Privacy

Special Protection for Health Data:

• Any health-related information you share is treated with utmost confidentiality
• Health consultations and recommendations are kept strictly private
• We never sell or share your health information with third parties
• Access to health data is limited to qualified personnel only
• All health information is encrypted and securely stored

4Information Sharing & Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in these limited circumstances:

•Service Providers: Trusted partners who help us operate our business (payment processors, shipping companies)
•Legal Requirements: When required by law, court orders, or government regulations
•Business Protection: To protect our rights, property, or safety, or that of our customers
•Consent: When you have given explicit consent for specific sharing

5Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

•Essential Cookies: Required for website functionality and security
•Preference Cookies: Remember your settings and preferences
•Analytics Cookies: Help us understand how visitors use our website
•Marketing Cookies: Used to show relevant advertisements (only with consent)

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

6Data Security

We implement comprehensive security measures to protect your personal information:

•Encryption: All sensitive data is encrypted in transit and at rest
•Secure Servers: Our servers are protected by firewalls and security monitoring
•Access Controls: Limited access to personal information on a need-to-know basis
•Regular Updates: Security systems are regularly updated and tested
•Payment Security: We use PCI-compliant payment processors

7Your Privacy Rights

You have the following rights regarding your personal information:

Access & Portability

Request copies of your personal data and transfer it to another service

Correction & Updates

Update or correct inaccurate personal information

Deletion

Request deletion of your personal data (subject to legal requirements)

Marketing Opt-out

Unsubscribe from marketing communications at any time

8Data Retention

We retain your personal information for as long as necessary to:

•Fulfill the purposes outlined in this Privacy Policy
•Comply with legal, tax, and accounting requirements
•Resolve disputes and enforce our agreements
•Provide customer support for past purchases

Typical Retention Periods: Order information (7 years), Marketing data (until opt-out), Website analytics (26 months), Health consultations (5 years or as required by law)

9Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

10Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes via email or website notice. The "Last Updated" date at the top indicates when the policy was last revised. Your continued use of our services constitutes acceptance of the updated Privacy Policy.